Front Desk Help

**Overview**

• *Responsibilities**
• Greet and assist patients and visitors upon arrival with a warm and welcoming demeanor.
• Manage incoming phone calls, addressing inquiries and scheduling appointments efficiently.
• Maintain accurate patient records and ensure all documentation is up to date.
• Handle clerical tasks such as filing, data entry, and proofreading documents as needed.
• Process payments and manage billing inquiries using QuickBooks or similar software.
• Coordinate with dental staff to ensure seamless patient flow and communication.
• Uphold confidentiality of patient information in compliance with HIPAA regulations.
• Provide exceptional customer service by addressing patient concerns promptly and professionally.
• *Qualifications**
• Previous experience in a front desk or administrative role, preferably in a dental office setting.
• Strong customer service skills with the ability to handle various situations with professionalism.
• Excellent organizational skills with attention to detail for accurate record keeping.
• Proficient in phone etiquette and effective communication skills.
• Familiarity with QuickBooks or similar accounting software is desirable but not mandatory.
• Ability to multitask in a fast-paced environment while maintaining composure under pressure.
• A proactive attitude towards problem-solving and assisting team members as needed.
• *Job Types**: Full-time, Permanent

Pay: $17.20-$18.00 per hour

• *Benefits**:
• Extended health care

Schedule

• Evening shift
• Every Weekend
• Monday to Friday
• Night shift
• Weekends as needed
• *Language**:
• Mandarin (preferred)

Work Location: In person