Patient Care & Experience Manager / Marketing Coordinator

Job Summary

We are seeking a dedicated and organized Patient Care Coordinator to join our healthcare team. The ideal candidate will serve as a vital link between patients and medical staff, ensuring seamless communication, appointment scheduling, and patient support. This role requires excellent interpersonal skills, attention to detail, and the ability to manage multiple responsibilities efficiently. The Patient Care Coordinator plays a crucial part in enhancing patient experience and supporting clinic operations.

We are a growing healthcare group offering both Dental and Derma services, committed to delivering exceptional patient experiences and high-quality care. We are seeking a motivated, creative, and detail-oriented Patient Care & Experience Manager / Marketing Coordinator to join our team. This is a dual-role position ideal for someone who excels in patient communication while also bringing strong marketing skills to build and grow our brand presence.

Duties

Patient Care & Experience Management:
Communicate with patients via phone, email, and text to schedule appointments and manage follow-ups.
Guide and encourage patients to complete and follow through with recommended treatment plans.
Maintain a warm, professional, and patient-focused environment in all interactions.
Address patient concerns and ensure a seamless, positive experience throughout their visit journey.
Support daily administrative tasks to ensure clinic efficiency.

Marketing & Communications

Promote services for both the dental office and The Derma Club through coordinated marketing efforts.
Assist in the planning and execution of digital marketing campaigns across social media, email, and web platforms.
Create clear, engaging content for social media, websites, newsletters, brochures, and promotional materials.
Track and report on marketing performance metrics to support data-driven decision making.
Maintain brand consistency across all channels and touchpoints.
Collaborate with management to propose new marketing ideas, strategies, and opportunities for growth.
Maintain a warm, professional, and patient-focused environment in all interactions.
Address patient concerns and ensure a seamless, positive experience throughout their visit journey.
Support daily administrative tasks to ensure clinic efficiency.

Qualifications

Experience in marketing, communications, or patient-focused roles (healthcare experience an asset).
Strong communication and interpersonal skills.
Ability to create compelling written content for various platforms.
Proficiency with social media platforms (Instagram, Facebook, TikTok preferred).
Basic understanding of digital marketing tools (Canva, Meta Business Suite, email marketing tools, etc.).
A friendly, professional, and compassionate approach when interacting with patients.
Proven experience in healthcare administration or related customer service roles preferred
Strong organizational skills with the ability to multitask effectively
Excellent communication and interpersonal skills
Familiarity with electronic health records (EHR) systems and practice management software
Ability to handle sensitive information with confidentiality and professionalism
Basic knowledge of digital marketing tools such as Google Analytics, Google AdWords, Facebook Advertising, and Email Marketing is a plus for outreach initiatives
Ability to work independently and as part of a team in a fast-paced environment

This position offers an opportunity to contribute meaningfully to patient care while developing skills in healthcare administration and digital marketing strategies.

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits

Casual dress
Company events
Dental care
Flexible schedule
On-site parking

Ability to commute/relocate

Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

Experience

customer service: 1 year (preferred)
digital marketing: 1 year (preferred)