Practice Manager / Treatment Coordinator

Office Manager / Treatment Coordinator (Mississauga)

Full-Time | Growth-Focused | Leadership Role in a Collaborative Dental Group

We are part of a small, growing group of privately owned dental practices across the GTA. We are deeply committed to exceptional patient care, continuous learning, and fostering a positive, supportive environment where our teams feel valued, trusted, and empowered.

We are looking for an experienced Office Manager and/or Treatment Coordinator to join our Mississauga team. The right candidate is a strong communicator, natural leader, and problem-solver—someone who genuinely enjoys helping patients and supporting the team. This posting is to hire one or two positions, depending on fit.

⭐ Who We Are

We believe in

• Integrity and accountability in every interaction
• Open communication and collaboration across locations
• Leadership through support—not authority
• Growth, training, and mentorship for all team members
• Exceptional patient experience, every visit

We believe managers and treatment coordinators should elevate the team: building trust, aligning goals, and helping staff feel confident and supported in their roles.

⭐ About the Role

We are hiring for Office Manager, Treatment Coordinator, or a combination of both roles depending on candidate experience.

Office Manager Responsibilities

• Lead and support a high-performing team of administrators, assistants, and hygienists
• Run daily operations smoothly with professionalism and positivity
• Hold regular staff check-ins to ensure clarity, confidence, and support
• Collaborate with owners, regional managers, and dentists on goals and KPIs
• Maintain a culture of respect, teamwork, and open communication
• Oversee onboarding, training, coaching, and staff development
• Organize meetings, inspections, and office-wide initiatives
• Manage office ordering, supply inventory, and vendor communication
• Maintain accountability while modeling empathy and fairness
• Support implementation of our Smile Centre systems and charter values

Treatment Coordinator Responsibilities

• Guide patients through treatment plans with clarity, compassion, and transparency
• Explain benefits, costs, timing, and insurance limitations in a supportive manner
• Present surgical and sedation cases confidently
• Coordinate appointments for multi-step and specialty treatments
• Follow up with patients to encourage understanding, trust, and case acceptance
• Collaborate with dentists to ensure accurate and complete treatment presentation
• Maintain detailed charts, estimates, and follow-up trackers

⭐ What We’re Looking For

Required experience

• Minimum 2 years in dental administration, management, or treatment coordination
• Strong knowledge of Dentrix
• Experience with RecallMax or similar patient communication software
• Comfort working in a surgical and sedation-based practice
• Ability to build strong relationships with patients and staff
• High level of organization, initiative, and reliability
• Leadership style centred on support, growth, teamwork, and clear communication

Bonus

• Experience in multi-location dental environments
• Familiarity with KPIs, practice metrics, and spreadsheets
• A passion for coaching and developing people

⭐ Why Work With Us?

• A supportive leadership team that values your voice
• A culture focused on mentorship, training, and continuous improvement
• Competitive compensation
• Growth opportunities within a rapidly expanding group
• Being part of a team that genuinely cares about its people and patients

How to Apply

If you’re a supportive leader, a strong communicator, and someone who thrives in a team-centred environment, we’d love to hear from you.

Please submit your resume with a brief note about why you feel you’d be a great fit for our practice!

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Benefits

• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate

• Mississauga, ON L5R 4B1: reliably commute or plan to relocate before starting work (required)

Application question(s)

• Which practice management software are you familiar with? (Dentrix, Abeldent, Tracker, etc)

Experience

• dental office management: 3 years (required)

Work Location: In person